This week Santander deposited about US$175,000 into the accounts of 75,000 Britons after a technical glitch. The ‘Christmas gift’ ended up in the bank’s own account holders and competitors’ accounts.
The company did not specify what caused the technical glitch, but said that customers did not receive discounts on their accounts after the problem. Customers of Barclays, HSBC and Virgin Money Bank were also affected.
According to Santander, ordinary deposits were doubled, leaving account holders to ignore the value of their accounts. Now the concern is about the amount already spent by the beneficiaries.
“We are deeply sorry that due to a technical issue, some of our corporate customers’ payments were duplicated into deposits to recipients,” the bank said.
In a statement, Santander highlighted requests for help from competitors to recover the amount deposited. However, it is not yet known what will be done to get the money back.
“We are working with multiple banks across the UK to recover these duplicate transactions in the coming days.”