Amazon has updated its purchase and compensation policy in the United States. It has decided to pay up to one thousand dollars to anyone who suffers personal or domestic damage caused by an item sold on its website.
Since they are marketplaces, sites like Amazon are generally not responsible for accidents caused by goods sold by third parties.
What the company was doing for more than 20 years was to guarantee returns in case of any problems, regardless of seller status.
This posture was responsible for consolidating the company into a good user experience for e-commerce on the Internet.
Beginning September 1, aggrieved customers in the United States will be able to contact Amazon Support and the company will notify the seller to resolve the complaint.
If a seller does not respond, Amazon will act directly and bear the cost, as well as find the seller separately.
If the seller denies a complaint that the company believes is valid, Amazon says it can also intervene to address the customer’s concern, but in those cases sellers still have access to their product. Opportunity to defend.
Payment will be at no cost to the sellers, and the company may pay higher claims if the seller does not respond or denies that claim Amazon believes to be legitimate.
Amazon also states in its new compensation policy that it will cover these costs and will not seek refunds from sellers who have followed its policies correctly.
Asked by EXAME, Amazon Brazil said it still has no information about whether the site’s indemnity decision will be valid for the country in the United States.