Incident involving ‘unauthorized access’ to customers’ personal data in shopback being investigated

Incident involving 'unauthorized access' to customers' personal data in shopback being investigated

SINGAPORE: Cashline cashback portal Shopback says it has launched an investigation into the incident after it became aware of the incident, which included “unauthorized access” to its system of customer personal data.

In an email seen by CNA to its customers on Friday (September 25), Shopback said it was currently confirming what data was compromised.

“To date, we have no reason to believe that any of your personal data has been misused, although the possibility still exists,” said a Singapore-based company.

ShopBack said in a FAQ page on its mobile app that customers’ cashback balances or unused transactions were not affected by the incident.

“Your credit cards are secure because we do not store your 16-digit card number or CVV on any of your systems,” it added.

Shopback said customers can continue to access their accounts as business operations are not affected.

But the company encourages customers to reset their passwords as a precautionary measure, even if existing passwords are encrypted.

Screenshot of Shopback’s email to its customers.


On its frequently asked page, Shopback said that apart from email addresses and “limited transactional information”, the company does not have additional data that was not provided directly by customers.

The types of data that can be provided to Shopback include name, contact information, gender, date of birth, identification number, and bank account number.

“As soon as we became aware of this issue, unauthorized access was removed,” the company said.

“We immediately launched an investigation and involved leading cybersecurity experts to assess the extent of the incident and increase our security measures,” said Shopback. Shopback further said that it was also working with the concerned authorities.

The company has also tightened inspections of insiders to ensure that “any unauthorized access obtained can be further investigated”.

“We know this is sudden news and we are very sorry for any inconvenience,” the company said.

“The safety and privacy of our customers is of paramount importance to us, and we are committed to taking all possible steps to reduce the risk of such a recurrence in the future.”

CNA reached out to Shopback to ask how many customers were affected by the incident.

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About the author: Cory Weinberg

"Student. Subtly charming organizer. Certified music advocate. Writer. Lifelong troublemaker. Twitter lover."

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