On Monday night (4), Facebook announced that Global blackout on your network, including WhatsApp and Instagram, was caused by an error that occurred during a change to your settings, confirming that the failure was the result of an internal problem, not a hacker attack.
“Our services are back in the air and we are working to resume regular activities. We would like to clarify that, this time around, we believe the reason for the decline was a change in configuration”, the company said in a statement.
According to Facebook, the failure occurred during a change to a structure that coordinates traffic between its data centers, creating a ripple effect that disrupted communications and affected other centers, leading to blackouts.
“The cause of this outage also affects many of the tools and systems we use in our daily operations, complicating our efforts to quickly diagnose and resolve the issue,” the platform said. It is working to better understand what happened.
The network also said there was no evidence of data leaks during the blackout, but did not disclose how many of the group’s more than 2.7 billion app users were affected.
Facebook also used the note to apologize to users for the blackout.
“To all the people and companies that depend on us, we regret the inconvenience caused by the disruption of our platform today. We have worked hard to get access, and our systems are back up and working,” he said.
“People and businesses around the world rely on us every day to stay connected. we understand What effect do such obstructions have on people’s lives? And we have a responsibility to keep them informed about interruptions in our services”, he said.
