Facebook Will Recall Nearly 4 Million VR Headsets Oculus Quest 2 — They Annoyed Users

Facebook has suspended sales of the Oculus Quest 2 branded VR headset worldwide to update the device’s built-in storage, as well as replace foam pads that touch a user’s face with silicone elements. Starting August 24, all Oculus Quest 2s will have a minimum storage of 128GB instead of 64GB, and will ship with a silicone face pad.

All current VR headset owners will be able to request a free silicone pad online. This is because some users have proven that the current foam design causes skin irritation. The number of people experiencing discomfort is reportedly small, but Facebook says it wants to make its products safe and convenient for everyone who uses them. The company is currently recalling all foam pads for the Quest 2 in partnership with the US Consumer Product Safety Commission.

According to reliable sources, Facebook has received 5,716 reports of Oculus Quest 2 causing facial burns. About 45 users were forced to seek medical help. Facebook is recalling approximately 4 million Oculus Quest 2 units in the US and about 172,600 units in Canada.

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Facebook first confirmed that some people experience skin irritation when using the Oculus Quest 2 last December. Then the company said the problem affects about 0.01 percent of users and compared it to the irritation that can cause long-term use of a motorcycle helmet or ski goggles.

As far as increasing the minimum storage space is concerned, it does not increase the cost of the headset. The 128GB version will cost $299, while the 256GB model will cost $399.

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About the author: Seth Grace

Seth is an all-around geek who loves learning new stuff every day. With a background in Journalism and a passion for web-based technologies and Gadgets, she focuses on writing about on Hot Topics, Web Trends, Smartphones, and Tablets.

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