O2 sends shock refund cheques following 15 many years

O2 sends surprise refund cheques after 15 years

Cellular network O2 has been sending some of its previous shoppers refunds, 15 decades after the conclude of their contracts.

A number of persons posted on Twitter that they experienced received a letter and cheque from guardian corporation Telefonica stating: “You have received a refund.”

Some had been suspicious that the letter was despatched by cyber-fraudsters.

But O2 verified that it experienced sent cheques to a group of people who were being about-billed more than 10 many years back – with curiosity.

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Glenn Pegden shared his refund letter on Twitter

“We determined a billing situation which meant some customers ended up billed 2 times on their ultimate invoice right before leaving O2. We have been getting in contact with those people impacted to apologise and send out their refund,” the firm reported in a assertion.

Just one consumer said they experienced been made available a refund of £127, even though an additional was despatched a cheque for about £2.

In the connected letter, Telefonica stated the refund quantities incorporated 4% curiosity.

“We have a duty to do all we can to reimburse any customer for what’s rightfully theirs, even if they’ve because still left the community and it is really a reduced-benefit amount of money,” the enterprise reported.

O2 reported it experienced discovered a team buyers it had in excess of-billed at the starting of the 12 months, but experienced delayed sending out cheques right up until coronavirus lockdown actions experienced been eased. It instructed the BBC it was not a widespread problem.

The organization also claimed it had manufactured initiatives to trace former customers’ most recent addresses, so that it could challenge the 15-yr-outdated refunds.

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About the author: Seth Grace

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