Cellular network O2 has been sending some of its previous shoppers refunds, 15 decades after the conclude of their contracts.
A number of persons posted on Twitter that they experienced received a letter and cheque from guardian corporation Telefonica stating: “You have received a refund.”
Some had been suspicious that the letter was despatched by cyber-fraudsters.
But O2 verified that it experienced sent cheques to a group of people who were being about-billed more than 10 many years back – with curiosity.
“We determined a billing situation which meant some customers ended up billed 2 times on their ultimate invoice right before leaving O2. We have been getting in contact with those people impacted to apologise and send out their refund,” the firm reported in a assertion.
Just one consumer said they experienced been made available a refund of £127, even though an additional was despatched a cheque for about £2.
In the connected letter, Telefonica stated the refund quantities incorporated 4% curiosity.
“We have a duty to do all we can to reimburse any customer for what’s rightfully theirs, even if they’ve because still left the community and it is really a reduced-benefit amount of money,” the enterprise reported.
O2 reported it experienced discovered a team buyers it had in excess of-billed at the starting of the 12 months, but experienced delayed sending out cheques right up until coronavirus lockdown actions experienced been eased. It instructed the BBC it was not a widespread problem.
The organization also claimed it had manufactured initiatives to trace former customers’ most recent addresses, so that it could challenge the 15-yr-outdated refunds.